Spa Etiquette

Scheduling Appointments

We recommend that all appointments be made in advance. All spa appointments are subject to availability and require a credit card to hold your appointment. When booking, please advise the desk staff of any health conditions, allergies or injuries you have experienced that could affect your service. This is important as we want you to have the very best experience possible.

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The Day of Your Appointment

We ask that you arrive 10 minutes prior to your scheduled appointment to complete any necessary paperwork. Any time spent filling out paperwork, after your scheduled appointment time will be deducted from your service. All appointments will end at their scheduled time so that the next guest will not be delayed. Treatment times are not extended based on late arrivals. Arriving 10 minutes late to your appointment will result in having to reschedule.

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Cancellations

Please honor our staff by notifying us with a minimum of 24 hours in advance if you need to cancel. A cancellation within 24 hours will result in a 50% charge of the total services booked. A "NO SHOW" will incur 100% of the total services and be automatically charged to your credit card.

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Groupon Customers/ Living Social Customers

You may use one voucher per person. If you bought multiple vouchers, the others must be used as gifts. No exceptions. Arriving 10 minutes late or not showing up to your appointment will result in your voucher being forfeited. Please respect our time and that we are offering our services to you at an extremely deep discount.

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Refunds on Products and Services

Purchases are non-refundable. Unused products may be exchanged for spa credit when accompanied by a receipt.

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Gratuities

Tips are not included in any treatment prices. We feel the decision to extend a gratuity should be a result of the client's experience, and is left to the discretion of our clients.

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Parking

We provide free parking with no time restrictions.

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Special Considerations

As the spa offers each guest a tranquil setting, we appreciate you turning off your cell phone and speaking quietly while inside our spa facility.

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PLEASE NOTE: No children are permitted in the Salon/Spa without an appointment.

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Era Skin Lounge provides professional services provided from licensed Massage Therapists who adhere to Chapter 3, Article 3, Division 35, Section 18 of the San Diego Municipal Code; the Police Business for Massage; Anatomical Areas Covered, No Touching. We reserve the right to discontinue service immediately if this regulation is violated by the client.